Refund Policy

Last Updated: March 22, 2026 · Effective Date: March 22, 2026

1. Overview

PuppyDiary offers subscriptions through the Google Play Store. GACW does not directly process payments and therefore cannot issue refunds for purchases made through the app store. All refund requests must be submitted to Google Play.

2. Google Play Store Refunds

To request a refund for a purchase made on Google Play:

Within 48 Hours of Purchase

  1. Open Google Play Store
  2. Tap your profile icon > Payments & subscriptions > Budget & history
  3. Find the purchase and tap Refund

After 48 Hours

  1. Visit https://play.google.com/store/account
  2. Find the order in your purchase history
  3. Select Request a refund or Report a problem
  4. Follow the on-screen instructions

Alternatively, contact Google Play support at Google Play Help Center.

3. Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscriptions where the full billing period has been consumed
  • Purchases made more than 48 hours ago (at Google's discretion)

4. Cancellation vs. Refund

Cancellation and refund are separate actions:

ActionEffect
Cancel subscriptionStops future renewals. You keep access until the end of the current paid period. No refund is issued.
Request refundRequests money back for a specific purchase. If approved, access may be revoked immediately.

To cancel a subscription: Google Play Store > Profile > Payments & subscriptions > Subscriptions > PuppyDiary > Cancel

5. Contact Us

While we cannot process refunds directly, we are happy to help with:

  • Troubleshooting issues with your purchase
  • Providing information to support your refund request
  • Resolving billing concerns

Contact us:

6. Dispute Resolution

If you are unsatisfied with the outcome of a refund request:

  1. Contact us first at support@puppydaily.cc — we may be able to resolve the issue directly.
  2. Google Play dispute: Follow the dispute process at Google Play Help Center